Essence Sticks

Returns Policy

Thanks for shopping on Wemy & supporting the women entrepreneur community!

Our return policy is constructed to protect our Sellers from loss since most items are made to order & at the same time to protect our Buyers to ensure they have a good experience. Please see our terms as follows:

1. We have a 7-day return policy which means items once received can be returned within a 7 day window. This 7-day window is termed as return window. After which no return request will be accepted.
2. Returns will be accepted within the return window only if there is damage or incorrect product/colour received.
3. Some items that are customized with name or other personalizations will not be returnable. Such products will clearly state so in their description.
4. Please note, most of our products are handmade, made to order and made by small businesses. Returns requested on any other basis will negatively impact our community entrepreneurs.
5. Payment refund for returned orders will be made within 5-7 business days after the product is received by Wemy service centre. Any payment gateway charges incurred are not refundable.

For any queries regarding Returns & Refunds, please write to us on support@wemy.io or Whatsapp chat on 9150604444 (no voice calls, only chat).

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.